Refund policy

Last updated: August 12, 2026

Thank you for shopping with Gphudpzdl.

This Refund Policy applies only to orders purchased through gphudpzdl.com and shipped within the United States. Nothing in this policy limits any rights provided by applicable law.

30-Day Return Period

Customers may request a return within 30 calendar days after delivery.

To request a return, contact us at service@gphudpzdl.com and provide:

  • Your order number;

  • The product you wish to return;

  • The reason for the return; and

  • Photos or videos if the product is damaged, defective, incomplete, or incorrect.

All returns require prior authorization. Do not send a product back until you receive return instructions and the correct return address from us.

Products returned without authorization or sent to an incorrect address may not be accepted.

Return Eligibility

To qualify for a return, the product must generally be:

  • Unused and undamaged;

  • Unassembled and uninstalled;

  • Complete with all parts, accessories, manuals, and hardware;

  • Free from stains, odors, scratches, pet hair, smoke, or other signs of use; and

  • Securely packed, preferably in its original packaging.

Products that are used, assembled, modified, damaged, incomplete, or improperly packaged may be subject to a refund reduction based on their documented loss in value.

Customer-Initiated Returns

A return is considered customer-initiated when the reason is not caused by a product defect or an error by us.

Examples include:

  • Changing your mind;

  • No longer wanting the product;

  • Ordering the wrong product, size, color, or quantity;

  • Deciding the product does not meet personal preferences;

  • Refusing delivery without a confirmed product or shipping problem;

  • Providing an incorrect or incomplete address; or

  • Failing to accept or collect the package.

For an approved customer-initiated return:

  1. The customer is responsible for the return shipping cost; and

  2. A 15% restocking fee will be deducted from the refund.

The restocking fee is calculated using the product price actually paid after product-level discounts. It does not include sales tax or shipping charges.

The 15% restocking fee covers the normal costs of receiving, inspecting, processing, and restocking the returned product. We will not charge an additional fulfillment-provider processing fee, warehouse handling fee, administrative fee, or other unspecified processing charge.

Return Shipping

Customers may purchase a trackable return shipment from a carrier of their choice after receiving return authorization.

Where available, we may offer a prepaid return shipping label. Before issuing the label, we will tell the customer the exact label cost. The label cost will be deducted from the refund only after the customer agrees to use it.

The prepaid return-label cost is separate from the 15% restocking fee.

Customers are responsible for securely packaging returned products. We recommend using a trackable service and appropriate shipping insurance.

Original and Expedited Shipping Charges

Free standard shipping is provided for eligible U.S. orders. When standard shipping was displayed as free at checkout, we will not deduct an estimated or undisclosed original standard shipping cost from the refund.

Customers may select optional Expedited Shipping for US$4.99 at checkout, where available.

For a customer-initiated return, the US$4.99 expedited shipping fee is non-refundable because it was an optional delivery service selected by the customer.

The expedited shipping fee will be refunded if:

- The order is successfully cancelled before shipment;
- The product is defective or damaged during delivery;
- We sent the wrong product;
- The product is missing essential parts;
- The product is materially different from its description; or
- The return results from another error caused by us.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery and contact us as soon as possible if the product:

  • Arrived damaged;

  • Is defective;

  • Is missing essential parts;

  • Is materially different from its description; or

  • Is not the product ordered.

Please provide your order number and clear photos or videos showing the problem and packaging.

Depending on the circumstances, we may provide replacement parts, a replacement product, a partial refund, or an authorized return for a full refund.

When the return is caused by a defect, delivery damage, an incorrect product, missing essential parts, or another error by us:

  • The 15% restocking fee will not apply;

  • We will cover the authorized return shipping cost; and

  • No original shipping, handling, or return-processing fee will be deducted.

Natural variations in wood grain, knots, texture, pattern, or color are not normally considered defects unless the product is materially different from its description.

Non-Returnable Items

Unless otherwise required by applicable law, the following items cannot be returned:

  • Customized or personalized products;

  • Products marked “Final Sale” before purchase;

  • Gift cards;

  • Products damaged through misuse, improper assembly, modification, neglect, or accident;

  • Products missing essential parts or accessories;

  • Products returned after the 30-day return period; and

  • Products in an unsanitary or contaminated condition.

Refused Packages and Delivery Problems

Packages returned because of an incorrect or incomplete customer-provided address, refusal of delivery, failure to collect the package, or failure to respond to delivery attempts will generally be treated as customer-initiated returns.

After the package is received and inspected, the customer may choose:

  • Reshipment after paying the disclosed cost of the new shipment; or

  • A refund subject to the 15% restocking fee and any actual documented return transportation charge.

For orders with free standard shipping, we will not deduct an estimated original outbound shipping cost.

Order Cancellations

Cancellation requests should be submitted within 12 hours after placing the order.

We will attempt to cancel the order, but cancellation is not guaranteed after fulfillment or shipping has begun.

If the order is successfully cancelled before shipment, all amounts paid for the cancelled order, including any US$4.99 expedited shipping fee, will be refunded to the original payment method.

If the order has already been shipped, it can no longer be cancelled. The customer must follow the return process described in this Refund Policy.

For a customer-initiated return after shipment:

- The customer is responsible for the return shipping cost;
- A 15% restocking fee will be deducted from the product price actually paid; and
- Any US$4.99 expedited shipping fee paid at checkout is generally non-refundable.

The expedited shipping fee will be refunded if the return results from a defective or damaged product, missing essential parts, an incorrect product, a material difference from the product description, or another error caused by us.

When free standard shipping was provided, we will not deduct an estimated or undisclosed original standard shipping cost from the refund.

Refund Amount

For an eligible customer-initiated return, the refund is generally calculated as:

Product price actually paid

Minus: the 15% restocking fee;

Minus: the prepaid return-label cost, if provided and accepted by the customer;

Minus: any actual documented return transportation charge resulting from a customer-caused delivery issue; and

Minus: any documented reduction in value caused by use, damage, missing parts, assembly, modification, or improper return packaging.

We will not deduct additional unspecified warehouse, administrative, fulfillment-provider, handling, or carrier fees.

Any US$4.99 expedited shipping fee paid at checkout will not be included in the refund for a customer-initiated return.

The expedited shipping fee is not included when calculating the 15% restocking fee and will not be deducted again from the product price.

Refund Processing

After receiving and inspecting the authorized return, we will notify the customer whether the refund has been approved.

Approved refunds will generally be issued to the original payment method within 10 calendar days after the returned product is received and inspected.

Banks, card issuers, PayPal, and other payment providers may require additional time to post the refund.

If a return does not meet the conditions of this policy, we may reduce or reject the refund where permitted by law. We will explain the reason for any deduction or rejection.

Contact Us

To request a return, report a product problem, or request an order cancellation, contact:

Gphudpzdl

Email: service@gphudpzdl.com
Phone: +86 181 2387 6296
Business Address: No. 212 Xuefu Road, Qianhai Community, Nantou Subdistrict, Nanshan District, Shenzhen, 518000, Guangdong, China
Customer Service Hours: Monday–Friday, 9:00-18:00, China Standard Time (UTC+8)
Messages can be submitted at any time. We generally respond within 24 hours.

Website: gphudpzdl.com

The authorized return address will be provided after your return request is approved. Do not return products to the address on the original package unless we specifically instruct you to do so.