Shipping policy

Last updated: August 10, 2026

Thank you for shopping with Gphudpzdl.

This Shipping Policy applies only to orders placed through gphudpzdl.com and shipped to eligible addresses within the United States.

U.S. Order Fulfillment

Orders placed on gphudpzdl.com are fulfilled from third-party fulfillment centers located within the United States.

Our business and operating address is located in Shenzhen, China. This business address is separate from the fulfillment location used for U.S. customer orders and should not be used as a return address unless specifically provided in our return instructions.

Orders delivered to eligible U.S. addresses are fulfilled domestically within the United States, and the shipping charges shown at checkout represent the applicable delivery charges for the order.

The applicable return address will be provided after a return request has been authorized.

Order Processing

Orders are generally processed within 1–2 business days, excluding weekends and public holidays.

Processing may take longer during holidays, promotions, product launches, or periods of unusually high order volume.

Once an order has entered the fulfillment process, we may be unable to change the shipping address, modify the order, or cancel it.

Shipping and Delivery Time

Orders are generally processed within 1–2 business days, excluding weekends and public holidays.

The following shipping options may be available at checkout:

  • Free Standard Shipping: Transit time is generally 3–5 business days after processing. The estimated total delivery time is approximately 4–7 business days.
  • Expedited Shipping: Transit time is generally 1–2 business days after processing. The estimated total delivery time is approximately 2–4 business days.

Delivery times are estimates and are not guaranteed. Weather, carrier delays, public holidays, customer address issues, and other circumstances outside our reasonable control may affect delivery.

Shipping Charges

We offer free standard shipping to eligible addresses within the United States.

Where available, customers may select Expedited Shipping for US$4.99 at checkout. The applicable shipping options, charges, and estimated delivery dates will be displayed before payment.

Expedited shipping speeds up transportation after the order has been processed. It does not eliminate the applicable order-processing time.

Customers will not be charged additional shipping fees solely because we divide an order into multiple shipments.

Shipping Destinations

We currently ship only to eligible addresses within the United States.

Available shipping options will be shown after the complete delivery address is entered at checkout.

We may cancel an order if it cannot be shipped because of:

  • An unsupported or incomplete address;

  • Carrier service limitations;

  • Product or destination restrictions;

  • Remote-area limitations;

  • Suspected fraud; or

  • Other legal or operational restrictions.

If we cancel an order before shipment, the amount paid will be refunded to the original payment method.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us at service@gphudpzdl.com as soon as possible if an address correction is needed. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

If a carrier charges an actual address-correction or redirection fee because of incorrect information provided by the customer, we will disclose the specific charge before requesting payment or deducting it from an eligible refund.

We will not charge an estimated address-correction fee, general handling fee, administrative fee, or other unspecified charge.

Order Tracking

When tracking information becomes available, a shipping confirmation email will be sent to the email address provided at checkout.

Tracking information may take up to 48 hours to update after the shipping confirmation is issued.

Please make sure that the email address provided during checkout is accurate.

Split Shipments

Products from the same order may be shipped separately because of product size, inventory location, warehouse availability, or carrier limitations.

Separate tracking numbers may be provided for each shipment.

Customers will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments.

Delayed or Lost Packages

Carrier delays may occur after an order has shipped. A temporary delay in tracking updates does not necessarily mean that a package has been lost.

Please contact us at service@gphudpzdl.com within 7 days after the estimated delivery date if the package has not arrived.

We may ask the customer to:

  • Confirm the delivery address;

  • Review the tracking information;

  • Check with household members, neighbors, reception areas, mailrooms, or local carrier offices; or

  • Provide additional information needed for a carrier investigation.

If the carrier confirms that a package was lost in transit before delivery, we may provide a replacement or refund depending on product availability and the circumstances of the order.

Packages marked as delivered by the carrier are not automatically considered lost. We will provide reasonable assistance with the carrier investigation.

Damaged Packages or Incorrect Products

Please inspect the order after delivery.

Visible shipping damage, missing essential parts, or an incorrect product should be reported as soon as reasonably possible to:

service@gphudpzdl.com

Please provide:

  • Your order number;

  • Photographs of the outer packaging;

  • Photographs of the shipping label;

  • Photographs or videos showing the damage, missing parts, or incorrect product; and

  • A description of the problem.

Please retain the product and all original packaging until the issue has been reviewed.

Depending on the circumstances, we may provide replacement parts, a replacement product, a partial refund, or an authorized return for a full refund.

Authorized returns caused by shipping damage, a defective product, missing essential parts, an incorrect product, or another error by us are not subject to the 15% restocking fee. We will cover the authorized return shipping cost.

Refused Packages and Failed Delivery

Packages returned because the customer:

  • Provided an incorrect or incomplete address;

  • Refused delivery without a confirmed product or shipping problem;

  • Failed to accept or collect the package; or

  • Failed to respond to reasonable delivery attempts,

will generally be treated as customer-initiated returns.

After the package is returned and inspected, the customer may choose, where available:

  1. Reshipment after paying the disclosed cost of the new shipment; or

  2. A refund processed in accordance with our Refund Policy.

A customer-initiated returned package may be subject to:

  • The 15% restocking fee stated in our Refund Policy; and

  • Any actual documented return-to-sender or return transportation charge resulting from the customer-caused delivery issue.

For an order that received free standard shipping, we will not deduct an estimated or undisclosed original outbound shipping cost.

No unspecified handling, warehouse, administrative, or carrier fee will be deducted.

Freight Forwarders and Reshipping Services

Customers who choose to use a freight forwarder, package redirection service, or third-party reshipping service do so at their own risk.

Our delivery responsibility is generally considered fulfilled when the package is successfully delivered to the address entered at checkout, to the extent permitted by applicable law.

We are not responsible for loss, damage, delay, or additional charges occurring after delivery to a freight forwarder or third-party reshipping provider.

Returns and Refunds

Shipping-related returns, return shipping costs, prepaid return labels, the 15% restocking fee, refund deductions, and refund processing times are governed by our Refund Policy.

Please contact us before returning any product. The authorized return address may be different from the address shown on the original shipping package.

Contact Us

For questions about shipping, tracking, delivery, or damaged packages, contact:

Gphudpzdl

Email: service@gphudpzdl.com
Phone: +86 181 2387 6296
Business Address: No. 212 Xuefu Road, Qianhai Community, Nantou Subdistrict, Nanshan District, Shenzhen, 518000, Guangdong, China
Customer Service Hours: Monday–Friday, 9:00-18:00, China Standard Time (UTC+8)
Messages can be submitted at any time. We generally respond within 24 hours.

Website: gphudpzdl.com